Privacy Policy
How DWG Construction collects, uses and protects your personal information, and the rights you have over it.
This policy explains what personal information DWG Construction Ltd collects when you use this website, enquire about a project or work with us, why we collect it, how long we keep it and the rights you have over it. It is written to be read, not skimmed, so please do read it.
Who we are
DWG Construction Ltd is a building company based in Milton Keynes. We are the “data controller” for the personal information described in this policy, which means we decide how and why it is used.
- Company name: DWG Construction Ltd
- Company number: 14299392 (registered in England and Wales)
- Registered office: 68 Top Fair Furlong, Redhouse Park, Milton Keynes MK14 5FT
- Email: [email protected]
- Phone: 07928 100884
If you have any question about this policy or about how we handle your information, contact us using the details above.
What this policy covers
This policy covers personal information we collect:
- when you visit this website;
- when you contact us by our enquiry form, email, phone or social media;
- when we quote for, plan and carry out building work for you;
- when you leave us a review or give us permission to show photographs of your project.
It does not cover other websites we link to, such as Google, Facebook or Instagram. Those sites have their own privacy policies.
The information we collect
Information you give us
When you enquire or work with us, you may give us:
- your name, email address and phone number;
- the address or postcode of the property the work relates to;
- details about your project: what you want to do, your budget, your timescale, and any drawings, plans or photographs you send us;
- anything else you choose to tell us in a message, call or meeting.
Once a project goes ahead we will also hold the information needed to run it, such as your contract and quotation, invoices and payment records, correspondence about the work, and the certificates and documents produced during the build.
Information collected automatically
When you visit this website our hosting provider records standard technical information such as your IP address, browser type, the pages you visit and the time of your visit. This is used to keep the site secure and working properly.
If you accept analytics cookies, we also collect anonymised information about how the site is used, such as which pages are popular and how people move between them. See the cookies section below.
Information from other people
Sometimes we receive your details from someone else, for example an architect or designer you are working with who asks us to quote, or a friend or previous client who recommends us to you. We treat that information in the same way as if you had given it to us directly.
How we use your information
UK data protection law requires us to have a proper reason, known as a lawful basis, for each use of your personal information. This table sets out what we do and why we are allowed to.
| What we use it for | Our lawful basis |
|---|---|
| Responding to your enquiry, arranging a consultation and preparing a quotation | Taking steps at your request before entering a contract, and our legitimate interest in running the business |
| Planning, carrying out and completing building work you have agreed with us, including coordinating our team, specialist subcontractors and any professionals or approvals the project needs | Performance of our contract with you |
| Invoicing, keeping accounts and complying with tax, company and building regulations law | Legal obligation |
| Honouring our workmanship guarantee and dealing with any complaint or claim | Performance of our contract, and our legitimate interest in defending legal claims |
| Showing photographs of your completed project on our website or social media | Your consent, which you can withdraw at any time |
| Sending you news or offers by email | Your consent, which you can withdraw at any time. We do not currently send a newsletter. |
| Keeping this website secure, preventing spam and abuse of our forms | Our legitimate interest in protecting the site and our systems |
| Understanding how the website is used so we can improve it | Your consent, given through the cookie banner |
We do not sell your personal information to anyone, and we do not use it for automated decision making.
Cookies
A cookie is a small text file stored on your device by a website. This site uses:
- Essential cookies, which make the site work. For example, remembering the cookie choice you made so we do not ask you again, and protecting our enquiry form from spam. These do not need your consent.
- Analytics cookies, which help us understand how visitors use the site. These are only set if you accept them in the cookie banner.
You can change your mind at any time using the cookie settings link in the footer of this site, or by clearing cookies in your browser. Blocking essential cookies may stop parts of the site working.
Who we share your information with
We only share your information where we need to in order to do what you have asked us to do, or where the law requires it. Depending on your project that may include:
- Our team and specialist subcontractors who work on your property, so they know where to go and what to do.
- Professionals involved in your project, such as architects, structural engineers, surveyors and Building Control, where you have agreed we should work with them.
- Suppliers who help us run the business, such as our website host, our email provider, the service that receives our enquiry form and our accountants. These suppliers can only use your information on our instructions.
- Our insurers and professional advisers, if there is a claim or a legal question.
- Public bodies, such as HMRC, a local authority or a court, where we are legally required to.
If we ever sold or restructured the business, your information could be passed to the new owner under the same protections.
Where your information is stored
We aim to keep your information in the United Kingdom. Some of the suppliers we use, for example email and analytics providers, may store information in other countries, including the United States. Where that happens we make sure a recognised legal safeguard is in place, such as the UK’s adequacy regulations or the UK International Data Transfer Agreement, so your information stays protected to a UK standard.
How long we keep it
- Enquiries that do not go ahead: up to 12 months from our last contact, in case you come back to us, then deleted.
- Projects we carry out: for the length of the project and then for 6 years after completion, so we can honour our workmanship guarantee, answer questions about the work and meet our legal and tax obligations. Records relating to the structure of a building may be kept for up to 15 years, which is the legal time limit for certain building claims.
- Accounting records: 6 years from the end of the financial year they relate to, as required by law.
- Project photographs used with your permission: until you ask us to stop using them.
- Website analytics data: in anonymised form, for up to 26 months.
When we no longer need information we delete it or anonymise it securely.
How we keep it safe
We take reasonable steps to protect your information. This website is served over an encrypted connection (HTTPS), our website and accounts are protected by security software and strong passwords, and access to project information is limited to the people who need it. No system is completely secure, so if you think your information has been misused please tell us straight away.
Your rights
You have rights over your personal information. You can ask us:
- for a copy of the information we hold about you;
- to correct anything that is wrong or out of date;
- to delete your information, where we no longer have a good reason to keep it;
- to stop or limit how we use it;
- to receive the information you gave us in a format you can take elsewhere;
- to object to our use of it where we rely on legitimate interests;
- to withdraw consent at any time, where consent is our reason for using it.
To use any of these rights, email [email protected]. We will normally respond within one month and we will not charge you. We may need to check your identity first.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office (ICO), the UK regulator, at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first, so please contact us before you do.
Reviews and social media
Reviews shown on this website are taken from our public Google Business Profile and displayed word for word as they were left, with the reviewer’s first name as it appears on Google. If you would like a review you left removed from our site, contact us and we will remove it, although we cannot delete it from Google on your behalf.
If you contact us through Facebook or Instagram, those platforms will also process your information under their own policies.
Children
This website is aimed at adults planning building work. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed. If we make a significant change to how we use your information we will let you know where we can.